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All services Mobile and broadband

Cancel AT&T Wireless

Call 800.331.0500 or use chat when it is offered. You pay for the whole bill period you cancel in, with no proration, and any unpaid installment balance is due at once on the final bill. Keeping your number? Do not disconnect: request a Number Transfer PIN and give it to the new provider.

AT&T Wireless has no page we can link to. The steps below are from their official help page.

Open AT&T Wireless’s help page

What to expect

Chat, form or phone

Steps

  1. Call AT&T on 800.331.0500, or choose Chat when it is available, and ask to cancel service or remove a line
  2. Expect the full bill period to be charged: AT&T does not prorate from the cancel date
  3. Any unpaid installment balance, accessories included, is due immediately and appears on the final bill
  4. Activated within the last 14 days? Use the AT&T Wireless Return Policy to return the device and cancel
  5. Keeping your number? Do not disconnect AT&T first, or the number has to be reactivated before it can move. Turn off Wireless Account Lock if it is on
  6. Request a Number Transfer PIN: sign in, open your account profile, select Settings, scroll to Transfer phone number and select Request new PIN. The AT&T app has the same option, or call *PORT from the AT&T phone
  7. Give the PIN and your account details to the new provider within 4 days, when the PIN expires. One PIN covers every number on the account
  8. Unlock the device first if you plan to use it on the new network

Other countries

Sold in United States.

AT&T says Illinois, Massachusetts and New York wireless accounts that were ordered online may be able to cancel that service online at att.com/attaccount.