tapcancelLinks go to the company’s own site

All services Mobile and broadband

Cancel Aussie Broadband

The Primary Account holder calls or uses LiveChat to close a service, and confirms a two-factor code. No charge to close if you are not on a contract and have no Fetch. You can ask for a pro-rata closure. nbn disconnects in the early morning hours of the day you pick.

Aussie Broadband has no page we can link to. The steps below are from their official help page.

Open Aussie Broadband’s help page

What to expect

Chat, form or phone

Steps

  1. The Primary Account holder calls Customer Service on 1300 880 905, or opens LiveChat on the website or in the MyAussie app
  2. Confirm the two-factor code Aussie Broadband sends to validate your identity
  3. Pick the closing day, keeping in mind that nbn disconnects the service during the early morning hours
  4. Ask for a pro-rata closure when you close the account
  5. On a contract or with Fetch? Ask how much is left and whether any cancellation fee applies

Other countries

Sold in Australia.