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Cancel BT Broadband

Call BT on 0800 783 1401 and give 30 days notice. Service stops 30 days after you cancel. Switching provider is handled by the new provider and the notice drops to 14 days. Leaving inside the minimum period costs the remaining months of the contract plus VAT.

BT Broadband has no page we can link to. The steps below are from their official help page.

Open BT Broadband’s help page

What to expect

Notice period, visit or fee

Steps

  1. Check your contract end date on the home page of My BT online or in the My BT app
  2. Switching to another provider? Order with them. They handle the switch and tell BT, and the notice period is 14 days
  3. Otherwise call BT on 0800 783 1401: Monday to Friday 08:00 to 21:00, Saturday 08:00 to 20:00, Sunday 09:00 to 18:00
  4. Give at least 30 days notice. Stopping sooner still means paying for the rest of the 30 days
  5. Expect an early termination fee if you are inside the minimum period, usually 12, 18 or 24 months
  6. The final bill should arrive within 10 days of the stop date

Other countries

Sold in United Kingdom.