tapcancelLinks go to the company’s own site

All services Video streaming

Cancel CBC Gem Premium

The Account page shows your subscription status. Near the bottom is Cancel my Subscription, then a confirm screen where you press Unsubscribe. Premium runs to the end of the billing period, after which Gem still works with ads.

Go to CBC Gem Premium’s cancel page

Opens gem.cbc.ca in a new tab. You will need to log in.

Signed up through Apple, Google Play, Amazon or Roku?

Then CBC Gem Premium cannot cancel it for you. Use the store you paid through instead.

What to expect

A couple of offer screens

If the button does not land you there

  1. Sign in at gem.cbc.ca
  2. Choose My Gem at the top right, then Account
  3. Check that Payment Method is Visa or Mastercard, an App Store or Google Play line means Apple or Google bills you
  4. Select Cancel my Subscription near the bottom
  5. Confirm with Unsubscribe

Other countries

Sold in Canada.

CBC Gem is geo-blocked outside Canada, so neither the site nor the app opens abroad. The help article says to email gemhelp@cbc.ca or use the CBC help form if you need to cancel while out of the country.