All services Mobile and broadband
Cancel Fido
Fido needs a call to process a cancellation. The final bill comes on your next regular billing date with any remaining device subsidy balance, and a mid cycle refund arrives by cheque in 4 to 6 weeks. Keeping your number? The new carrier requests it and you reply YES to a Fido text within 90 minutes.
Fido has no page we can link to. The steps below are from their official help page.
Open Fido’s help pageWhat to expect
Chat, form or phoneSteps
- Call Fido on 1-888-481-3436, dial *611 from your Fido phone, or call 1-514-925-4590 from outside Canada
- Ask to cancel. Fido says it needs the call to process the request and go through the account details with you
- The final bill is generated on your next regular billing date and includes remaining monthly fees, unbilled roaming or overage, and any balance left on your device subsidy
- Cancelled mid cycle: the prorated refund of monthly fees comes by cheque, usually in 4 to 6 weeks
- Keeping your number: sign up with the new carrier and ask them to transfer it. Fido then texts the line asking you to approve
- Reply YES, with no other words or punctuation, within 90 minutes or the request is cancelled automatically. Each line being moved gets its own text
- Phone lost, stolen or broken so you cannot reply: call 1-866-405-8694
- Your Fido My Account profile stays active for 12 months so you can see past bills and pay the final one
Other countries
Sold in Canada.