tapcancelLinks go to the company’s own site

All services Mobile and broadband

Cancel giffgaff

No contract to end. Turn off your recurring plan, then delete your card and any auto top-up under Payment Details. To close the account at once, request a PAC (keep your number) or STAC and give it to your new network. Unused credit or plan days are not refunded after a port out.

Go to giffgaff’s cancel page

Opens giffgaff.com in a new tab. You will need to log in.

tapcancel is an independent guide and is not affiliated with giffgaff. You sign in on giffgaff’s own site. We never ask for a login, a password or a card number, here or anywhere.

What to expect

Buried in settings

If the button does not land you there

  1. Log in at giffgaff.com and open Payment Details, or use the app
  2. Turn off the recurring plan: in the app set Auto-renew under your active plan to OFF. In a browser choose Change recurring plan under Next plan, untick the box and tap Save settings
  3. Delete your payment details: Account, Payment methods, select the card, Remove card. In a browser it is Account, Orders and payments, Remove this credit/debit card
  4. Remove any auto credit top-up on the same page
  5. Keeping your number: request a PAC from your profile and settings page, text PAC to 65075 for free, or call 43431. It arrives within 60 seconds and you must be in the UK
  6. Not keeping your number: request a STAC the same way, or text STAC to 75075
  7. Give the code to your new network within 30 days. They close the giffgaff account and billing stops when the transfer completes

Other countries

Sold in United Kingdom.

For 14 days from activating the SIM you can cancel by chatting with a giffgaff agent. Credit is refunded as the remaining balance and a plan in proportion to what is unused. Plans bought with a phone order are refunded only if the whole order is cancelled.