All services Mobile and broadband
Cancel Koodo
Cancel through a rep reached by Koodo Assist, the chat on the help site. Any remaining Tab or Tab Bonus balance is charged on the next bill. Moving your number? Do not cancel at all: once the new provider completes the transfer the Koodo line cancels itself and a final bill follows.
Koodo has no page we can link to. The steps below are from their official help page.
Open Koodo’s help pageWhat to expect
Chat, form or phoneSteps
- Moving your number to another provider: do not cancel. Keep the Koodo account open until the transfer is done, and the line is cancelled automatically once the new provider completes it
- Otherwise open Koodo Assist at koodomobile.com/en/help and ask to be connected to a rep about cancelling
- Out of the country or unable to schedule a callback: send Koodo a private message on Facebook
- Pay any outstanding bills. A remaining Tab or Tab Bonus balance is charged on your next bill
- Cancelling before the last day of the billing cycle removes credits applied in advance, and recurring charges are prorated
- A credit balance above $5 is refunded automatically within seven days of the first bill after cancellation, to the payment method on file or by mailed cheque
- You can still view the E-Bill in Self Serve for up to 90 days after the cancellation date
Other countries
Sold in Canada.