Cancel Telstra

In My Telstra open Services, pick the service, choose View or manage your plan, scroll to Manage your plan and select Cancel your service. If a device is still on a payment contract you have to clear the remaining repayments in one final payment before it will disconnect, and some services still finish in a chat or a call.

Go to Telstra’s cancel page

Opens myservices.telstra.com.au in a new tab. You will need to log in.

tapcancel is an independent guide and is not affiliated with Telstra. You sign in on Telstra’s own site. We never ask for a login, a password or a card number, here or anywhere.

What to expect

Chat, form or phone

If the button does not land you there

Sign in to My Telstra in the app, or open telstra.com.au/my-telstra-services in a browser
Open Services and select the service you want to end
Select View or manage your plan
Scroll to Manage your plan and select Cancel your service
Follow the prompts, and settle any device payment contract balance in one final payment
If no cancel option appears, contact Telstra through the app or on 13 22 00
Entertainment sold by Telstra, such as BINGE or Fetch, is a separate add on: cancel it under the service it is attached to

Other countries

Sold in Australia.

Australian Consumer Law applies.