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All services Mobile and broadband

Cancel Tesco Mobile

Switching: text PAC to 65075 to keep your number or STAC to 75075 for a new one, and Tesco Mobile ends the service within one working day of the new network getting the code. Not switching: call Customer Care. Early Termination Charges apply inside the minimum contract period and you are told the amount first.

Tesco Mobile has no page we can link to. The steps below are from their official help page.

Open Tesco Mobile’s help page

What to expect

Chat, form or phone

Steps

  1. Text INFO to 85075 free from your Tesco Mobile phone to see any early termination charges
  2. Keeping your number: text PAC to 65075. New number: text STAC to 75075. Free, account holder only, the code arrives within one minute and lasts 30 days
  3. Give the code to your new network. Tesco Mobile cancels the connection within one working day unless you asked for a later date
  4. Several numbers on the account: log in to My Account, select View or Change my account details, then Leaving Tesco Mobile? at the bottom
  5. Not switching and still in contract: call Customer Care on 0345 301 4455
  6. Not switching and past your contract term: call 08000 30 40 30
  7. SIM only contracts can also be cancelled through webchat or the social media team
  8. Do not cancel the Direct Debit until the final bill payment has been taken
  9. Tesco Mobile Protect insurance is cancelled separately on 0345 030 3290

Other countries

Sold in United Kingdom.

A 14 day cooling off period runs from when you receive the phone or SIM. Inside it, use the cancellation request at returns.tescomobile.com, call 0345 301 4455 for online or phone orders, or take it back to a Tesco Mobile Phone Shop if bought in store.