tapcancelLinks go to the company’s own site

All services Mobile and broadband

Cancel Videotron

Cancel by phone only: it cannot be done in My Account or the Customer Centre. Leaving before the agreement ends means paying the device or equipment balance and any discount granted. Rented modems and routers go back to a Videotron store. For mobile, the new provider requests your number and you reply YES to a Videotron text.

Videotron has no page we can link to. The steps below are from their official help page.

Open Videotron’s help page

What to expect

Notice period, visit or fee

Steps

  1. Call Videotron on 1-877-512-0911 and ask to cancel the service
  2. Before the end of an agreement you pay the balance of the mobile device or equipment and of any discount granted. The contract and invoice show the amounts
  3. Rented or loaned equipment such as a modem or router must go back to a Videotron store, with its power cable, within 30 days or fees may apply. Purchased equipment is yours
  4. More than 30 minutes by car from a store, or with impaired mobility: ask Customer Service about returning equipment by mail
  5. Keeping a mobile number: subscribe with the new provider and say you want to keep the number. They send the transfer request to Videotron
  6. Videotron texts you a confirmation request. Reply YES before the day and time given in the text
  7. If the deadline in the text passes, the transfer has to be requested again

Other countries

Sold in Canada.