tapcancelLinks go to the company’s own site

All services Mobile and broadband

Cancel Virgin Media

Chat to Virgin Media online or call 150 from a Virgin Media phone, 0345 454 1111 from any other, and give 30 days notice. Inside the minimum term, normally 24 months, an early disconnection fee applies and you are told the amount before you cancel. The kit has to go back.

Virgin Media has no page we can link to. The steps below are from their official help page.

Open Virgin Media’s help page

What to expect

Notice period, visit or fee

Steps

  1. Check your minimum term in your Contract Information and Contract Summary
  2. Chat to Virgin Media online from the contact options on the leaving page, or call 150 from a Virgin Media phone, or 0345 454 1111 from any other phone
  3. Give 30 days notice. Ask for the early disconnection fee before you confirm
  4. Want to keep your home phone number? Check with the new provider before Virgin Media disconnects the service
  5. Check and pay the closing bill, which covers charges up to the disconnection date
  6. Return the kit: Virgin Media either collects it or sends a free returns pack. If the pack has not arrived more than 10 days after disconnection, request another with the returns pack form
  7. Save any Virgin Media emails you need, access ends 90 days after disconnection

Other countries

Sold in United Kingdom.

Virgin Media cites the Consumer Contracts Regulations: a new contract taken online, by email, by phone or at home can be cancelled within 14 days without an early disconnection fee, counted from the latest of kit delivery, service start or receipt of the terms. You may still pay for services already provided.