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Cancel Vodafone Australia

Close by 24/7 chat in the My Vodafone app or by phone. Only the account holder can close. Month to Month SIM Only plans cost nothing to close, contracts carry an Early Exit Fee and device plans must be paid out. To keep your number, arrange the transfer through the new provider while the service is active.

Vodafone Australia has no page we can link to. The steps below are from their official help page.

Open Vodafone Australia’s help page

What to expect

Chat, form or phone

Steps

  1. Keeping your number? Do not close first: arrange the transfer through your new provider while the service is still active, and give them your Vodafone account number
  2. Vodafone charges $8 to transfer your number to another provider, and you must be the account holder
  3. Otherwise chat with Vodafone 24/7 in the My Vodafone app or on the support page vodafone.com.au/support/plans/close
  4. Or call 1555 from your Vodafone phone, 1300 650 410 from any phone, or +61 426 320 000 from overseas
  5. Prepaid can also be cancelled at a Vodafone store, and unused prepaid credit is not refunded
  6. Pay out any Mobile Payment Plan or Accessories Payment Plan, plus any Early Exit Fee on a 12, 24 or 36 month plan
  7. The final bill is issued on the next billing date after disconnection, with no credit for a part month. Keep the bank account open until any direct debit has gone through

Other countries

Sold in Australia.