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Cancel Vodafone UK

Vodafone handles leaving through a PAC (keep your number) or STAC (new number) that you hand to your new network. The plan does not end when you get the code, only when the new network uses it. An early termination fee applies before your plan end date and lands on the final bill.

Vodafone UK has no page we can link to. The steps below are from their official help page.

Open Vodafone UK’s help page

What to expect

Chat, form or phone

Steps

  1. Text INFO to 85075 to see any leaving fee. With more than one number on the account, log in to My Vodafone instead and open Mobile switching
  2. Keeping your number: ask Vodafone for a PAC before you leave. Vodafone sends the code within two hours and it lasts 30 days
  3. Not keeping your number: ask for a STAC, which shuts the old number down when you switch
  4. Give the code to your new provider. Nothing happens until you do
  5. Already left within the last 30 days and still want the number: start an online chat at vodafone.co.uk/contact-us for a PAC, or call 0333 3040 191 if the account had more than one number
  6. Broadband customers: call 03333 040 191 for the early termination fee
  7. Do not cancel the Direct Debit, the final bill can carry part charges or a refund
  8. Pay as you go: you can ask for a refund of remaining credit up to 60 days after you leave, through My Vodafone and online chat

Other countries

Sold in United Kingdom.