tapcancelLinks go to the company’s own site

All services Mobile and broadband

Cancel Xfinity Mobile

Not keeping the number: contact Xfinity through Xfinity Assistant and ask for an agent. Keeping it: do not cancel, get a security PIN in your Xfinity Mobile account or the Xfinity app, and the line cancels itself once the transfer finishes. A device balance is due on the final bill if you leave Xfinity entirely.

Xfinity Mobile has no page we can link to. The steps below are from their official help page.

Open Xfinity Mobile’s help page

What to expect

Chat, form or phone

Steps

  1. Not transferring your number? Contact Xfinity through Xfinity Assistant at xfinity.com/xfinityassistant and ask for an agent to cancel the line
  2. Transferring your number? Do not cancel first: Xfinity says that stops the transfer and you lose the number
  3. Sign in at xfinity.com/mobile/my-account with the primary or manager Xfinity ID, open the Devices tab, pick the device, scroll to Transfer your number, cancel this line, select Learn More, then Get Started
  4. Confirm the one time passcode, choose the number to text and tap Send My PIN. In the Xfinity app the path is Services, Mobile Lines and Data Usage, the number, Transfer or cancel this line
  5. Turn number lock off for any line you are moving, then give the security PIN to the new provider. It expires after seven days and works for any number on the account
  6. Xfinity cancels that line automatically once the new service is active. Other lines, tablets and watches keep running until you port or cancel them
  7. Unlock the phone before using it elsewhere. A device payment plan can keep running only while you still have Xfinity Internet, TV or Voice: cancel everything and the balance is due with the final Xfinity Mobile bill

Other countries

Sold in United States.